Lincoln Aviator: Customer Assistance / Getting Assistance Outside the U.S. and Canada
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded fuel
or petrol/gas engines or the proper sulfur
fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact our
Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage the
effectiveness of your emission control system
and may cause engine knocking or serious
engine damage. Ford Motor Company or
Ford of Canada is not responsible for any
damage caused by use of improper fuel.
Using improper fuels may also result in
difficulty importing your vehicle back into the
United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands and/or
Puerto Rico, Central America, the Caribbean,
and Israel and the Middle East, contact the
nearest authorized dealer. If the authorized
dealer cannot help you, contact the
corresponding Ford Customer Assistance
Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:


If you buy your vehicle in North America and
then relocate to any of the above locations,
register your vehicle identification number
(VIN) and new address with Ford Global
Trade Services by emailing,
expcso@ford.com.
If you are in another foreign country, contact
the nearest authorized dealer. In the event
your inquiry is unresolved, communicate your
concern with the dealership’s Sales Manager,
Service Manager or Customer Relations
Manager. If you require additional assistance
or clarification, please contact the respective
Customer Relationship Center as previously
listed.
Customers in the U.S. should call 1-800-392-3673.
For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP)...
To order the publications in this portfolio,
contact Helm, LLC at:
HELM, LLC
47911 Halyard Drive, Suite 200
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Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a...
Other information:
Removal
Fully lower the glove compartment.
Disconnect the check strap.
Push the stop tabs inward.
Remove the screws and the temperature door actuator.
Disconnect the electrical connector...
Diagnostic Trouble Code (DTC) Chart
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
Diagnostic Trouble Code Chart
Module
DTC
Description
Action
BCM
B14E0:11
Exterior Lamps Power Supply "C": Circuit Short to Ground
GO to Pinpoint Test A
BCM
B14E0:15
Exterior Lamps Power Supply "C": Circuit Short to Battery or Open
GO to Pinpoint Test A
BCM
B14E1:11
Exterior Lamps Power Supply "D": Circuit Short to Ground
GO to Pinpoint Test A
BCM
B14E1:15
Exterior Lamps Power Supply "D": Circuit Short to Battery or Open
GO to Pinpoint Test A
BCM
B14E2:11
Exterior Lamps Power Supply "E": Circuit Short to Ground
GO to Pinpoint Test B
BCM
B14E2:15
Exterior Lamps Power Supply "E": Circuit Short to Battery or Open
GO to Pinpoint Test B
BCM
B14E3:11
Exterior Lamps Power Supply "F": Circuit Short to Ground
GO to Pinpoint Test B
BCM
B14E3:15
Exterior Lamps Power Supply "F": Circuit Short to Battery or Open
GO to Pinpoint Test B
BCM
B14E5:01
Left Front Enhanced Exterior Lighting System: General Electrical Failure
GO to Pinpoint Test S
BCM
B14E5:08
Left Front Enhanced Exterior Lighting System: Bus Signal / Message Failure
GO to Pinpoint Test S
BCM
B14E5:49
Left Front Enhanced Exterior Lighting System: Internal Electronic Failure
GO to Pinpoint Test S
BCM
B14E5:55
Left Front Enhanced Exterior Lighting System: Not Configured
GO to Pinpoint Test S
BCM
B14E7:01
Right Front Enhanced Exterior Lighting System: General Electrical Failure
GO to Pinpoint Test S
BCM
B14E7:08
Right Front Enhanced Exterior Lighting System: Bus Signal / Message Failure
GO to Pinpoint Test S
BCM
B14E7:49
Right Front Enhanced Exterior Lighting System: Internal Electronic Failure
GO to Pinpoint Test S
BCM
B14E7:55
Right Front Enhanced Exterior Lighting System: Not Configured
GO to Pinpoint Test S
BCM
B1533:02
Headlamp Switch Module: General Signal Failure
GO to Pinpoint Test A
BCM
B1533:08
Headlamp Switch Module: Bus Signal / Message
GO to Pinpoint Test A
BCM
B1533:49
Headlamp Switch Module: Internal Electronic Failure
GO to Pinpoint Test A
BCM
B1533:56
Headlamp Switch Module: Invalid / Incompatible Configuration
GO to Pinpoint Test A
BCM
B1D00:11
Left Low Beam: Circuit Short To Ground
GO to Pinpoint Test A
BCM
B1D00:15
Left Low Beam: Circuit Short To Battery Or Open
GO to Pinpoint Test A
BCM
B1D01:11
Right Low Beam: Circuit Short To Ground
GO to Pinpoint Test A
BCM
B1D01:15
Right Low Beam: Circuit Short To Battery Or Open
GO to Pinpoint Test A
BCM
B1D02:11
Left High Beam Circuit: Circuit Short To Ground
GO to Pinpoint Test B
BCM
B1D02:15
Left High Beam Circuit: Circuit Short To Battery Or Open
GO to Pinpoint Test B
BCM
B1D03:11
Right High Beam Circuit: Circuit Short To Ground
GO to Pinpoint Test B
BCM
B1D03:15
Right High Beam Circuit: Circuit Short To Battery Or Open
GO to Pinpoint Test B
HCM
B1041:04
Levelling Control: System Internal Failure
GO to Pinpoint Test H
HCM
B1041:54
Levelling Control: Missing Calibration
GO to Pinpoint Test H
HCM
B1087:83
LIN Bus "A": Value of Signal Protection Calculation Incorrect
GO to Pinpoint Test F
HCM
B1087:83
LIN Bus "A": Value of Signal Protection Calculation Incorrect
GO to Pinpoint Test G
HCM
B1087:86
LIN Bus "A": Signal Invalid
GO to Pinpoint Test F
HCM
B1087:86
LIN Bus "A": Signal Invalid
GO to Pinpoint Test G
HCM
B1088:83
LIN Bus "B": Value of Signal Protection Calculation Incorrect
GO to Pinpoint Test F
HCM
B1088:83
LIN Bus "B": Value of Signal Protection Calculation Incorrect
GO to Pinpoint Test G
HCM
B1088:86
LIN Bus "B": Signal Invalid
GO to Pinpoint Test F
HCM
B1088:86
LIN Bus "B": Signal Invalid
GO to Pinpoint Test G
HCM
B1437:01
Left Levelling Actuator: General Electrical Failure
GO to Pinpoint Test I
HCM
B1437:87
Left Levelling Actuator: Missing Message
GO to Pinpoint Test F
HCM
B1437:87
Left Levelling Actuator: Missing Message
GO to Pinpoint Test G
HCM
B1439:01
Right Levelling Actuator: General Electrical Failure
GO to Pinpoint Test I
HCM
B1439:87
Right Levelling Actuator: Missing Message
GO to Pinpoint Test F
HCM
B1439:87
Right Levelling Actuator: Missing Message
GO to Pinpoint Test G
HCM
B14D9:01
Left Headlamp Light Distribution Actuator: General Electrical Failure
GO to Pinpoint Test I
HCM
B14D9:64
Left Headlamp Light Distribution Actuator: Signal Plausibility Failure
GO to Pinpoint Test I
HCM
B14D9:87
Left Headlamp Light Distribution Actuator: Missing Message
GO to Pinpoint Test F
HCM
B14D9:87
Left Headlamp Light Distribution Actuator: Missing Message
GO to Pinpoint Test G
HCM
B14DA:01
Right Headlamp Light Distribution Actuator: General Electrical Failure
GO to Pinpoint Test I
HCM
B14DA:64
Right Headlamp Light Distribution Actuator: Signal Plausibility Failure
GO to Pinpoint Test I
HCM
B14DA:87
Right Headlamp Light Distribution Actuator: Missing Message
GO to Pinpoint Test F
HCM
B14DA:87
Right Headlamp Light Distribution Actuator: Missing Message
GO to Pinpoint Test G
HCM
B14DB:01
Left Headlamp Driver Control System: General Electrical Failure
GO to Pinpoint Test I
HCM
B14DB:54
Left Headlamp Driver Control System: Missing Calibration
GO to Pinpoint Test I
HCM
B14DB:55
Left Headlamp Driver Control System: Not Configured
GO to Pinpoint Test I
HCM
B14DB:87
Left Headlamp Driver Control System: Missing Message
GO to Pinpoint Test F
HCM
B14DB:87
Left Headlamp Driver Control System: Missing Message
GO to Pinpoint Test G
HCM
B14DC:01
Right Headlamp Driver Control System: General Electrical Failure
GO to Pinpoint Test I
HCM
B14DC:54
Right Headlamp Driver Control System: Missing Calibration
GO to Pinpoint Test I
HCM
B14DC:55
Right Headlamp Driver Control System: Not Configured
GO to Pinpoint Test I
HCM
B14DC:87
Right Headlamp Driver Control System: Missing Message
GO to Pinpoint Test F
HCM
B14DC:87
Right Headlamp Driver Control System: Missing Message
GO to Pinpoint Test G
HCM
B1559:96
Left Headlamp: Component Internal Failure
GO to Pinpoint Test I
HCM
B155A:96
Right Headlamp: Component Internal Failure
GO to Pinpoint Test I
HCM
B15A6:01
Right Matrix Controller Actuator: General Electrical Failure
GO to Pinpoint Test I
HCM
B15A6:87
Right Matrix Controller Actuator: Missing Message
GO to Pinpoint Test F
HCM
B15A6:87
Right Matrix Controller Actuator: Missing Message
GO to Pinpoint Test G
HCM
B15A7:01
Left Matrix Controller Actuator: General Electrical Failure
GO to Pinpoint Test I
HCM
B15A7:87
Left Matrix Controller Actuator: Missing Message
GO to Pinpoint Test F
HCM
B15A7:87
Left Matrix Controller Actuator: Missing Message
GO to Pinpoint Test G
HCM
B1A59:1C
Sensor 5 Volt Supply: Circuit Voltage Out of Range
GO to Pinpoint Test H
HCM
B1D64:01
Left Headlamp Swiveling Motor: General Electrical Failure
GO to Pinpoint Test I
HCM
B1D64:87
Left Headlamp Swiveling Motor: Missing Message
GO to Pinpoint Test F
HCM
B1D64:87
Left Headlamp Swiveling Motor: Missing Message
GO to Pinpoint Test G
HCM
B1D65:01
Right Headlamp Swiveling Motor: General Electrical Failure
GO to Pinpoint Test I
HCM
B1D65:87
Right Headlamp Swiveling Motor: Missing Message
GO to Pinpoint Test F
HCM
B1D65:87
Right Headlamp Swiveling Motor: Missing Message
GO to Pinpoint Test G
HCM
B1D68:64
Left Headlamp Swiveling Feedback Sensor: Signal Plausibility Failure
GO to Pinpoint Test I
HCM
B1D69:64
Right Headlamp Swiveling Feedback Sensor: Signal Plausibility Failure
GO to Pinpoint Test I
HCM
C1A03:12
Left Front Height Sensor: Circuit Short To Battery
GO to Pinpoint Test H
HCM
C1A03:14
Left Front Height Sensor: Circuit Short To Ground or Open
GO to Pinpoint Test H
HCM
C1A03:29
Left Front Height Sensor: Signal Invalid
GO to Pinpoint Test H
HCM
C1A03:64
Left Front Height Sensor: Signal Plausibility Failure
GO to Pinpoint Test H
HCM
C1A05:12
Left Rear Height Sensor: Circuit Short To Battery
GO to Pinpoint Test H
HCM
C1A05:14
Left Rear Height Sensor: Circuit Short To Ground or Open
GO to Pinpoint Test H
HCM
C1A05:29
Left Rear Height Sensor: Signal Invalid
GO to Pinpoint Test H
HCM
C1A05:64
Left Rear Height Sensor: Signal Plausibility Failure
GO to Pinpoint Test H
HCM
U0121:00
Lost Communication With Anti-Lock Brake System (ABS) Control Module: No Sub Type Information
GO to Pinpoint Test J
HCM
U0146:00
Lost Communication With Serial Data Gateway "A": No Sub Type Information
GO to Pinpoint Test K
HCM
U0151:00
Lost Communication With Restraints Control Module: No Sub Type Information
GO to Pinpoint Test M
HCM
U0212:00
Lost Communication With Steering Column Control Module: No Sub Type Information
GO to Pinpoint Test L
HCM
U023A:00
Lost Communication With Image Processing Module A: No Sub Type Information
GO to Pinpoint Test N
HCM
U0415:00
Invalid Data Received From Anti-Lock Brake System (ABS) Control Module: No Sub Type Information
GO to Pinpoint Test P
HCM
U0429:00
Invalid Data received from Steering Column Control Module: No Sub Type Information
GO to Pinpoint Test P
HCM
U0447:00
Invalid Data Received From Serial Data Gateway "A": No Sub Type Information
GO to Pinpoint Test P
HCM
U0452:00
Invalid Data Received From Restraints Control Module: No Sub Type Information
GO to Pinpoint Test P
HCM
U053B:00
Invalid Data Received From Image Processing Module A: No Sub Type Information
GO to Pinpoint Test P
HCM
U2024:51
Control Module Cal-Config Data: Not Programmed
GO to Pinpoint Test O
HCM
U2024:57
Control Module Cal-Config Data: Invalid / Incompatible Software Component
GO to Pinpoint Test O
HCM
U2100:00
Initial Configuration Not Complete: No Sub Type Information
GO to Pinpoint Test O
HCM
U2101:00
Control Module Configuration Incompatible: No Sub Type Information
GO to Pinpoint Test O
HCM
U2101:56
Control Module Configuration Incompatible: Invalid / Incompatible Configuration
GO to Pinpoint Test O
HCM
U2101:86
Control Module Configuration Incompatible: Signal Invalid
GO to Pinpoint Test O
HCM
U2200:45
Control Module Configuration Memory Corrupt: Program Memory Failure
GO to Pinpoint Test O
HCM
U3000:45
Control Module: Program Memory Failure
GO to Pinpoint Test O
HCM
U3000:46
Control Module: Calibration / Parameter Memory Failure
GO to Pinpoint Test O
HCM
U3003:16
Battery Voltage: Circuit Voltage Below Threshold
GO to Pinpoint Test Q
HCM
U3003:17
Battery Voltage: Circuit Voltage Above Threshold
GO to Pinpoint Test R
SCCM
B124C:96
Turn Indicator Stalk Switch Pack: Component Internal Failure
GO to Pinpoint Test E
SCCM
B124C:9E
Turn Indicator Stalk Switch Pack: Stuck On
GO to Pinpoint Test E
Symptom Chart
Symptom Chart: Headlamps
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices...