Lincoln Aviator: Customer Assistance / Utilizing the Mediation/Arbitration Program (Canada Only)
For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators
review the positions of the parties, make
decisions and, when appropriate, render
awards to resolve disputes. CAMVAP
decisions are fast, fair, and final as the
arbitrator’s award is binding on both you and
Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator
directly at 1-800-207-0685 or visit
www.camvap.ca.
Your satisfaction is important to Ford Motor
Company and to your dealer. If a warranty
concern has not been resolved using the
three-step procedure outlined earlier in this
chapter in the Getting the Services you need
section, you may be eligible to participate in
the BBB AUTO LINE program...
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded fuel
or petrol/gas engines or the proper sulfur
fuel for diesel engines...
Other information:
Diagnostic Trouble Code (DTC) Chart
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
Diagnostic Trouble Code Chart
Module
DTC
Description
Action
BCM
B1314:11
White Lighting (Reflective Controls) Illumination Output: Circuit Short To Ground
GO to Pinpoint Test I
BCM
B1314:15
White Lighting (Reflective Controls) Illumination Output: Circuit Short To Battery or Open
GO to Pinpoint Test I
BCM
B1315:11
Backlighting (Non Reflective Controls) Illumination Output: Circuit Short To Ground
GO to Pinpoint Test C
BCM
B1315:15
Backlighting (Non Reflective Controls) Illumination Output: Circuit Short To Battery or Open
GO to Pinpoint Test C
DCME
B1170:11
Back Light: Circuit Short To Ground
GO to Pinpoint Test J
DCMF
B1170:11
Back Light: Circuit Short To Ground
GO to Pinpoint Test J
DCMG
B1170:11
Back Light: Circuit Short To Ground
GO to Pinpoint Test J
DCMH
B1170:11
Back Light: Circuit Short To Ground
GO to Pinpoint Test J
DDM
B12FF:11
Rear Door Switch Illumination: Circuit Short To Ground
GO to Pinpoint Test G
DDM
B12FF:15
Rear Door Switch Illumination: Circuit Short To Battery or Open
GO to Pinpoint Test G
DDM
U2010:11
Switch Illumination: Circuit Short to Ground
GO to Pinpoint Test E
DDM
U2010:15
Switch Illumination: Circuit Short To Battery or Open
GO to Pinpoint Test E
PDM
B12FF:11
Rear Door Switch Illumination: Circuit Short To Ground
GO to Pinpoint Test H
PDM
B12FF:15
Rear Door Switch Illumination: Circuit Short To Battery or Open
GO to Pinpoint Test H
PDM
U2010:11
Switch Illumination: Circuit Short to Ground
GO to Pinpoint Test F
PDM
U2010:15
Switch Illumination: Circuit Short To Battery or Open
GO to Pinpoint Test F
Symptom Chart
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices...
Disconnect
NOTE:
When the battery is disconnected and connected, some
abnormal drive symptoms may occur while the vehicle relearns its
adaptive strategy. The vehicle may need to be driven to allow the PCM to relearn the adaptive strategy values.
NOTE:
When disconnecting the battery to interrupt power to the
vehicle electrical system, disconnect the battery ground cable(s)...